Data Protection Privacy Policy
Introduction
This Joint Privacy Policy explains how True Solicitors LLP (“True”) and Housing Claim Today (“HCT”) collect, use, store, share, and safeguard your personal data.
True Solicitors and Housing Claim Today act as joint controllers for all personal data:
entered into,
submitted through,
collected by, or
generated in connection with
the HCT website, including all enquiry forms, call back requests, chat tools, marketing sign ups, and associated ads or analytics.
Once your enquiry is transferred to True Solicitors, or any other appointed solicitor, and you engage with them as a client or potential client, that solicitor assumes full responsibility as the sole data controller for your legal matter.
This policy applies to all personal data processed jointly and individually by the controllers.
Who we are
Housing Claim Today is a trading style of True Solicitors LLP.
True Solicitors LLP is a limited liability partnership regulated by the Solicitors Regulatory Authority (597679) and registered in England & Wales at Companies House under number OC372714 and with its registered address at Portland House, New Bridge St W, Newcastle Upon Tyne, NE1 8AP. True Solicitors LLP trades both in its own name and under the authorised trading style Housing Claim Today. We can be contacted by post at this address, or by telephone on 0191 232 1123, or by email at office@true.co.uk.
Both organisations jointly operate the “Housing Claim Today” online brand and jointly determine how data from the Housing Claim Today website is collected, used, stored, and shared.
True and HCT jointly determine why and how personal data from the Housing Claim Today website is processed. We have a written agreement that allocates our respective responsibilities. In brief: HCT leads operation of the website and collection of enquiry data; True leads responses to data rights requests and regulatory compliance. You may exercise your data rights against either organisation; we will cooperate to respond.
What personal data we collect
Depending on your interaction with the Housing Claim Today website, we may collect:
Identity Data
Name, date of birth, gender, identification numbers, NI number (if supplied).
Contact Data
Address, telephone numbers, email address, online contact channel information.
Enquiry / Case Information
Details about your accident, claim, housing issue, medical circumstances, or other legal matter.
Special Category Data
Where relevant to your enquiry:
entered into,
submitted through,
collected by, or
generated in connection with
Processed under Article 6(1)(b)/(f) and Article 9(2)(f) UK GDPR.
Technical & Website Data
IP address, device information, browsing behaviour, cookies, analytics identifiers, advertising identifiers.
Marketing & Preferences Data
Your communication preferences, opt ins, and engagement history.
How we collect your personal data
We collect data:
Directly from you through the Housing Claim Today website.
Through digital advertising or marketing interactions
Via chat, call back and enquiry forms
Via telephone calls (which may be recorded).
Through cookies and analytics tools.
From social platforms (where you engage with our ads or pages).
From third party referral partners (where applicable).
Once your enquiry is received, personal data is securely transferred from Housing Claim Today to True Solicitors for further assessment.
How we use your personal data
As joint controllers, we use your data for:
Website based purposes (jointly controlled).
Receiving, reviewing and responding to enquiries.
Assessing whether your issue is suitable for legal assistance.
Confirming contact details and arranging call backs.
Improving website performance and user experience.
Conducting analytics and marketing.
Ensuring compliance with advertising and regulatory rules.
Legal case assessment and representation
Once a matter is passed to True Solicitors for formal review:
True Solicitors becomes the sole controller of your case file.
Your data is used to assess your legal position, verify identity, prevent fraud, comply with SRA/AML rules, and provide legal services.
When HCT acts for True as a processor
For specific activities – such as capturing enquiry details on True’s behalf – HCT acts on True’s written instructions as a processor (Article 28 UK GDPR). In these cases, HCT applies appropriate security, restricts access to authorised staff, keeps required records, and makes information available to True for audit and compliance. At the end of the service, HCT will return or delete personal data on True’s instruction, unless the law requires retention.
Lawful bases for processing
We rely on the following bases:
Article 6(1)(b) - performance of a contract or steps prior to entering into a contract.
Article 6(1)(f) - legitimate interests (e.g., responding to enquiries, improving services).
Article 6(1)(c) - compliance with legal obligations (SRA, AML, fraud prevention).
Article 9(2)(f) - processing of special category data for legal claims.
Consent - for specific marketing activities only.
You may withdraw consent at any time.
Joint controller arrangement
True and HCT have entered into written agreement which sets out how responsibilities are divided between the two organisations.
Housing Claim Today is responsible for:
Operation and administration of the Dial a Claim website.
Initial collection of personal data via the site.
Obtaining valid marketing consent where applicable.
Ensuring website analytics and advertising tools are compliant.
True Solicitors LLP is responsible for:
Handling and responding to data subject rights requests.
Maintaining Records of Processing Activities.
Compliance with SRA, ICO, AML, and professional obligations.
Retention and security of all case related records.
Both parties jointly:
Determine the purposes for which online enquiry data is processed.
Decide how the website collects and transfers data.
Share responsibility for transparency and fairness.
You may exercise your rights against either controller, and True Solicitors will coordinate responses.
Sharing your personal data
We may share your personal data with:
Employees of both controllers.
Legal and professional advisers.
Medical experts, engineers, and specialists where relevant.
Identity verification and fraud prevention services.
IT and case management providers.
Regulators (SRA, ICO, HMRC).
Courts, tribunals, and law enforcement authorities.
Marketing platforms, where you have consented.
HCT does not handle or access case files.
Where HCT acts as a processor for True, it may use approved service providers (e.g., secure hosting, telephony, web forms). HCT engages these only with True’s prior authorisation and underwritten contracts that impose equivalent data protection obligations; HCT remains responsible for their performance. A current list is available on request.
International transfers
Where we process your data. We aim to store and process personal data in the UK. If a transfer outside the UK is necessary, we will use approved safeguards (such as the UK International Data Transfer Agreement or Addendum) and, where HCT is processing for True, only with True’s prior written consent.
Data security
Both controllers maintain strong technical and organisational measures, including:
Multi factor authentication.
Encrypted storage and transfer.
Strict access control policies.
Secure call recording systems.
Regular penetration testing and auditing.
AI specific safeguards (no model training on your data).
Despite safeguards, no internet transmission is entirely secure.
If we suspect a personal data breach, True and HCT will promptly notify each other, investigate, and take steps to mitigate harm. Where legally required, True (or the relevant controller) will handle notifications to the ICO and to affected individuals. When HCT is acting as a processor for True, HCT will notify True without undue delay and within 24 hours of becoming aware of a breach and will not contact regulators or individuals unless authorised or required by law.
Data retention
Website enquiry data is retained only for as long as necessary to:
• process your enquiry, and
• comply with legal/regulatory requirements.
If you become a client of True Solicitors, or any other solicitor to which legal work is referred, your file will be retained in accordance with that firm’s retention schedule, which is typically 6-15 years depending on the nature of the case.
If you do not instruct the firm, enquiry data is normally retained for a minimum of 3 years.
Your rights
You have the right to:
Access your data.
Rectify inaccurate data.
Request erasure (where legally permissible).
Restrict processing.
Object to processing.
Withdraw consent (marketing only).
Request data portability.
Complain to the ICO (www.ico.org.uk).
How to contact us
Contacting us about your rights. HCT is the primary contact for website enquiries; True is the primary coordinator for data subject rights requests relating to legal services and case files. Regardless of whom you contact, we will co operate to respond within legal timeframes.
Data Protection Contacts
Housing Claim Today
Data Protection Officer: Jaesh Navinchandra
Email: jaesh@dialaclaim.co.uk jaesh@dialaclaim.co.uk
Address: Unit 4 Stirling Court Yard, Stirling Way, Borehamwood, United Kingdom, WD6 2FX.
Telephone: 0800 047 8872
True Solicitors LLP
Data Protection Officer: Paul Drabble
Email: paul.drabble@true.co.uk paul.drabble@true.co.uk
Address: Portland House, New Bridge St W, Newcastle upon Tyne NE1 8AP
Telephone: 0191 232 1123
You may exercise your data protection rights against either joint controller.
Cookies & Marketing
The Housing Claim Today website uses essential and non essential cookies.
You may opt out of:
analytics tracking,
remarketing,
targeted advertising,
at any time through browser settings or via platform specific opt out tools (e.g., Google, Facebook).
Marketing messages are only sent where you have opted in.
For analytics and advertising (including audience building, remarketing and social platforms), True and HCT decide together how tools are deployed on the website. We rely on consent for non essential cookies/technologies and provide controls to withdraw consent at any time. Where HCT performs these activities for True on instruction, HCT acts as processor and applies the safeguards described above.